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How to Contact VitalChek for Vital Records Help

If you have a question regarding VitalChek services, please refer to our

If you still are unable to find an answer to your question after searching the FAQ, you can e-mail VitalChek using the Ask a Questions form.

Ask a Question

Want to chat via text instead?

You can chat with one of our customer service representatives during the following business hours:

Monday: 8:00AM to 5:00PM Central
Tuesday: 8:00AM to 5:00PM Central
Wednesday: 8:00AM to 5:00PM Central
Thursday: 8:00AM to 5:00PM Central
Friday: 8:00AM to 5:00PM Central

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Order Status Update

Have you already placed an order through VitalChek and want to know the status of your order?

Check your VitalChek Order Status

PLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation.

Customer at his computer looking up his order status.
Customer using a tablet to learn more about VitalChek.

About VitalChek

VitalChek, a LexisNexis© Risk Solutions company, is proud to be America’s leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years’ experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987, and continue to provide the highest level of security and convenient certificate ordering solutions. If you need help when attempting to obtain a certificate, please contact us.

Learn more about VitalChek

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